If you're encountering a "Message Failed" event, it means the message could not be delivered successfully. Understanding and resolving the issue is straightforward by following these steps.
Step 1: Hover Over the "Message Failed" Badge
When you place your mouse over the "Message Failed" badge, a tooltip will appear. This tooltip contains the specific error message that caused the failure.
Alternative: View the Raw Logs
For more detailed information:
Click on the "Show Raw Log" button next to the failed event.
A popup will appear displaying all the event details.
Look for the line labeled "error" within the raw log. This line will contain the same error message as the tooltip but with additional context.
Step 2: Interpret the Error Message
The error message will provide critical information about the issue. Based on the message, take the appropriate action to resolve it.
Common Error Messages and Actions
Error Message | What It Means | Action to Take |
Failed to bind domain | The sender email is not authorized or not configured properly. | Follow this guide. |
failed to prepare Email content | The email templates contains a syntax error. | Verify your email & correct your email template. |
Contact Support (If Needed)
If you cannot resolve the issue based on the error message and suggested actions, contact our support team. Be sure to provide:
The full error message.
A screenshot of the raw log (if possible).